Refund policy

Refund / After-Sales Policy

Last updated: July 30, 2026

GLAMORY primarily serves boutiques, fashion buyers, wholesalers, distributors and fashion brands. Approved business customers may purchase one paid commercial sample; standard personal retail is not our primary service.

Order confirmation
Final MOQ, pricing, production time, materials, colors, sizes, customization scope, delivery arrangements and other commercial terms are confirmed in writing for each order. A quotation, pro forma invoice, purchase order or other written confirmation forms part of the applicable order terms.

Inspection and issue reporting
Buyers should inspect goods promptly after delivery. If a quality issue is found, please contact us at glamorydress@gmail.com and provide the order number, SKU or product reference, a clear description, photographs and video where necessary. We review the issue against the confirmed specifications and actual circumstances.

Custom and production orders
Custom products, private-label materials, branded packaging and orders that have entered production are made or prepared to confirmed specifications. They are not subject to a general no-reason retail return process. Cancellation or changes after confirmation depend on production status, committed materials and the written order terms.

Returns and after-sales outcomes
Do not return goods without written authorization. If a return is appropriate after review, we will provide the confirmed return destination and instructions. Return costs, inspection, and any agreed commercial outcome depend on the written order terms and the actual issue. We do not promise a fixed remedy, free return shipping, automatic replacement, reproduction, compensation or unconditional refund in advance.

Orders Placed Through Alibaba.com Trade Assurance

Orders placed through Alibaba.com are also subject to the product specifications, delivery arrangements and after-sales terms confirmed in the Alibaba.com order.

If an issue occurs, the buyer should contact GLAMORY promptly and, when applicable, submit the claim through Alibaba.com with the order number, product details, photos, videos and other requested evidence.

Any refund, return, Alibaba.com Easy Return eligibility or return-shipping support is reviewed under Alibaba.com’s current rules and the confirmed order terms. Eligibility and outcomes are determined by Alibaba.com and are not automatically available for every order or every issue.

This policy does not replace or override the terms recorded in the applicable Alibaba.com Trade Assurance order.

Nothing in this policy limits rights that cannot lawfully be excluded. This policy should be read together with the confirmed order terms.

Contact
Chaozhou Yimanni Clothing Co., Ltd.
Xiangqiao District, Chaozhou, Guangdong, China
Email: glamorydress@gmail.com
WhatsApp: +86 189 3308 5098